Optum EAP
Sometimes challenges can be large enough to warrant a little extra help. Available 24/7, the Optum EAP provides confidential help when you need it most and offers quick access to experts who can help you with a wide range of well-being and family support services.
And all of the EAP providers are in network with UnitedHealthcare, so you can make the most out of your benefits!
All active Lumen employees and their household family members are eligible.
How it works
Included is EIGHT free visits per issue, per year. You will receive in-person and/or telephonic/virtual support with master's-level licensed counselors for a variety of issues.
Your Employee Assistance Program (EAP) can help with everyday issues as well as life's more serious challenges. Call to speak with a specialist who will listen to your needs and connect you to the appropriate resource, whether it's a clinician, counselor, mediator, lawyer or financial advisor.
Help is one call away. Receive confidential support, 24/7, by calling 866-270-0033 or visiting lumen.com/eap.
How your EAP can help
Your EAP offers assistance and support for situations like these and many more, at no cost to you;
Personal Life
- Mental health support - Dealing with stress, anxiety and depression.
- Work and career support - Conflict management, stress management and career counseling.
- Addiction - Substance use and recovery.
- Family and relationships - Pregnancy, adoption, separation or abuse.
- Grief support - Loss of a loved one, infertility, miscarriage and other difficult lifestyle changes.
- Life transitions - Divorce, relocation and college selection.
- Chronic condition support for housing, medical supplies, transportation and medical alerts.
- Life learning: College preparedness and scholarships, adult education and enrichment, etc.
Services that can help
- Financial support: a financial stress assessment, two 30- to 60-minute calls with a money coach, an online library of financial articles, calculators and modeling tools, and self‐directed learning modules on topics including credit, debt and budgeting.
- Legal and mediation services: Free 30-minute telephonic or in-person consultation per issue and ongoing representation by attorney at a 24% discount for divorce/separation, child custody, will preparation, estate settlement, consumer disputes, collections and more.
- Childcare - Childcare referrals, support for topics including parenting, child development, special needs, blended families, help for teens, and more.
- Convenience services including household services, travel, restaurants, shopping, and community events.
Optum's EAP can help you find local eldercare and care giving community resources, detailed information, and contact information.
- Help you find an eldercare facility - one which provides quality care for your loved one - can greatly contribute to your ability to address the needs and concerns of all involved.
- Provide you with a guide and checklist to help you gather the information you need to make a well-informed decision about selecting an eldercare facility.
- Help you find care services including; caretaking, retirement planning, insurance information, housing concerns, and Medicaid / Medicare support.
To access these benefits, visit lumen.com/eap and select Life & Work and then Caregiving from the drop down menu.
EAP resources
At lumen.com/eap, you can find the tools you need to face everything life may hand you. It's available around the clock, from the convenience of your desk or the comfort of your home. You'll find confidential access to professional care, self-help programs and information. Explore how you can:
- Get personalized assistance for the big events in your life.
- Request information, resources or referrals to help balance work and personal needs.
- Get answers to questions about stress, anxiety and other conditions.
- Find childcare resources, eldercare services and much more.
Talkspace
With Talkspace online therapy, you can regularly communicate with a therapist, safely and securely from your phone or desktop. Make progress. No office visit required.
Here's how Talkspace can fit your life: With Talkspace, you can message a licensed therapist, 24/7.*
- Find a therapist with an online matching tool.
- Start therapy within hours of choosing your therapist.
- Therapists respond daily, five days a week.
- Schedule live video sessions, when needed.
- Download the Talkspace app on your mobile phone or desktop computer.
Talkspace is your space. To use in your time. It's private, confidential and convenient. Your first 8 visits are covered under your EAP benefits. Additional visits are covered under your plan's behavioral health benefits.**
Talkspace is convenient, safe and secure.
Call your EAP confidential number at 866-270-0033 to receive your authorization code to create a Talkspace account.
Simply register (first visit only) and choose a provider at talkspace.com/connect. Then message any time, anywhere.***
*Data rates may apply.
**Copayment may apply and will be charged weekly via credit card. You may use Talkspace as often as desired per week once copayment for that week has been paid.
***Therapists respond to messages daily, five days a week.
Sanvello Health
Sanvello Health, Inc., a leading provider of digital and tele-mental health solutions is offering free premium access to its app to anyone impacted by COVID-19.
Many people are experiencing stress and anxiety, as well as loneliness. Using Sanvello's on-demand mindfulness and cognitive behavioral therapy-based self-care strategies, you'll find ways to remain calm, gain insight and feel more socially connected, even while you stay at home. Over 60% of Sanvello self-care users report they feel better in 30 days.
Download Sanvello for free from the App Store or Google Play and create an account to begin using the strategies, tools, and peer support.
Sanvello's features include:
- Guided Journeys: Guided Journeys are designed by psychologists to help users build and maintain skills and increase resiliency through simple lessons and on-the-go activities.
- Peer Support: We're all in this together. Users can join group conversations to share personal stories and chat with others who often feel just like them. A new Staying Socially Connected community offers connection and support as COVID-19 shifts our daily routines.
- Coping Tools: People can find useful techniques to calm their mind, change their outlook, redirect negative thoughts and improve daily activities and sleep.
- Mindfulness Meditation: Learn how to "pay attention with purpose" and find focus during a time of uncertainty, with a library of guided audio meditations.
- Daily Mood Tracking: Users can track their emotions, add notes about why, and spot patterns that help them feel more calm and in control.
- Assessments: Short weekly interactive quizzes provide clinically validated, objective scores for stress, depression, anxiety and resiliency to measure current levels and quantify progress over time.
AbleTo
AbleTo provides virtual support for the depression, anxiety and stress that typically may accompany health issues such as cardiac conditions, diabetes, chronic pain and cancer. If you are living with a medical condition (for example cancer, diabetes, chronic pain, a recent cardiac incident, or others), you may qualify for AbleTo - an eight-week program designed to help you feel better.
AbleTo is a virtual behavioral health physician that offers private counseling sessions via phone or secure video chat and offers personalized tools to help you feel better through positive thinking, behavioral change, and mindfulness.
Services are covered under your behavioral health benefits at no cost to the member (treatment for members with HSA plan are subject to deductible) and you can participate anytime (24/7) from the comfort and privacy of home.
To learn more, please visit ableto.com or call toll-free at 866-287-1802. TTY users can dial 711.
