Welcome to Lumen
We're glad you’re here. Lumen offers health, financial and well-being benefits designed to support you and your family. Whether you're considering a career with Lumen or have recently joined the team, this page can help you find the benefits information that applies to you.
Considering a career with Lumen?
Explore the 2026 Benefits Program Highlights for Prospective New Hires for a helpful overview of benefits that may be available to you. If you've already joined Lumen, welcome! Follow the steps below to explore your benefit options, understand your costs and enroll within 30 days of your eligibility effective date.
Let's get started
- Take care of your required I-9. Start by reviewing the required I-9 information.
- Explore your benefit options. The 2026 Benefits Guide for New Hires, Rehires and Employees Newly Eligible for Benefits walks you through the plans and programs available to you.
- Take a look at your costs. Review the 2026 premiums for active full-time employees for medical, dental and vision coverage.
- Choose your benefits within 30 days. When you're ready, visit the Health and Life website to make your elections within 30 days of your eligibility effective date.
A quick note about your enrollment deadline
Your benefits coverage begins on your first day of employment when you enroll within 30 days of your eligibility effective date, which is generally your hire date. If you do not enroll within 30 days, you will be considered to have waived coverage for employee-paid plans. Your next opportunity to enroll will be during Annual Enrollment, unless you experience a Qualified Life Event that allows you to make a change sooner.
If you're a rehired Lumen retiree: Your coverage is effective the first day of the following month, unless you are hired on the first day of the month. In that case, your coverage is effective on your hire date.
More resources to help you along the way
One more thing to know about timing and payroll
Depending on when you enroll, if at any time you experience a retroactive reinstatement for you or any eligible dependent(s) under the Lumen Health Care Plan and/or Lumen Life Insurance Plan, collectively referred to as "the Plan", that results in a payroll adjustment, the payroll adjustment will process in accordance to the next scheduled payroll run. You will be responsible for any retroactive deductions. All deductions will process retroactive to the event date, Not the approval date. In addition, the full amount of the retroactive deduction will be taken on the first paycheck after processing the adjustment.
We're here to help
Have questions about Lumen Health and Life benefits or Savings and Spending Accounts? Call the Lumen Health and Life Service Center 833-925-0487, or 317-671-8494 for international callers. Advocates are available Monday through Friday, 7 a.m. to 7 p.m. CST.
Still need help with a benefits question? Visit the benefits contact information page to find the right support.
Note: If you need an accommodation due to a disability, please connect with your manager to talk about the support available to you.
Welcome to Lumen! We're happy you're here and look forward to supporting you as you get started.
