Medical

Lumen offers consumer driven health plans (CDHPs) with a company-funded Health Reimbursement Account (HRA); High Deductible Plan (HDHP) with an optional employee funded Health Saving Account (HSA) administered by UnitedHealthcare and the Bind Health Plan.

Prescription Drug Program

Lumen offers you and your eligible dependents a comprehensive prescription drug plan through UnitedHealthcare and Bind Health Plan with OptumRx.

Dental

Lumen employees have a choice between two dental plan options: Dental Plan Option 1 and Dental Plan Option 2 with orthodontia. Both are administered by MetLife.

Vision

The Lumen vision care benefit is one option and is administered by EyeMed.

Health Savings Account

An HSA can only be elected if you enroll in the High Deductible Health Plan (HDHP) with optional Health Savings Account (HSA). Annual contribution limits are determined by the IRS.

Flexible Spending Accounts

The Lumen benefits program offers two types of flexible spending accounts -- a Health Care FSA and a Dependent Day Care FSA. These optional pre-tax accounts are funded by you and can help you pay for certain expenses not covered by other benefit plans.

Telemedicine

United Healthcare participants

• MDLIVE - MDLIVE provides anytime, anywhere access to quality healthcare from local physicians who can diagnose, treat, and write prescriptions for routine medical conditions. With MDLIVE, you can access a board-certified doctor via secure online video, phone or the MDLIVE App - 24/7/365.
• UHC Virtual Visits - If you are seeking treatment for illnesses like the flu, allergies, pinkeye and more, a UnitedHealthcare Virtual Visit can provide you with access to care from your home. Doctors are available 24/7 by phone or video. Employees and dependents enrolled in a United Healthcare plan are eligible for this telehealth benefit.
  

Bind Health Plan participants:

• KHealth - If enrolled in the Bind Health Plan, K Health gives 24/7 access to doctors for your routine primary care, acute care, and chronic disease management needs.
• Doctor on Demand - Bind offers Telemedicine services for employees and their eligible dependent(s) enrolled in the Bind Health Plan for a wide range of common, non-emergent health issues. Virtual Visits through Doctor on Demand let you skip the waiting room for a cheaper, faster option. Talk anytime from anywhere with real, board-certified doctors via phone, chat or video conference and obtain a diagnosis and treatment.

Commuter Spending Account

Lumen offers a pre-tax benefit account that can be used to pay for public transit or parking expenses. You can contribute up to $280 monthly (on a before-tax basis).

Short Term Disability

When you have medical circumstances that require time off work, Lumen provides Short Term Disability benefits to continue all or a portion of pay to eligible employees when they are disabled.

Long Term Disability

Long Term Disability is designed to help protect your income in the event you are unable to work due to a covered disability.

Life Insurance

Lumen Life and AD&D Insurance Plans provide a wide range of coverage in the event of death or certain other serious physical losses, such as Basic Life, Supplemental, Basic AD&D, Supplemental AD&D and Travel Insurance coverage for the Employee, Spouse, Domestic Partner or Dependent/Child.

Business Travel Accident (BTA)

Lumen’s Business Travel Accident (BTA) Plan provides travel assistance services to help employees with travel mishaps or emergencies during your business trip and additional financial protection in case of accidental death or injury while you are traveling on company business.

Survivor Benefit

Survivor will receive six months of your continued pay (as a lump sum) and six months continued health coverage.

401(k) Savings Plan

Save up to 80% of your eligible pay and receive a company match up to 4% on the first 6% you contribute. If eligible, an annual “true-up" match is also given. If you are a union employee, please refer to your Collective Bargaining Agreement (CBA) for contributions and company matching.

Pension

Company-funded pension benefits for employees who meet certain vesting eligibility requirements.

Rally Rewards

Complete healthy actions with the Well Connected program and earn rewards:

Through Rally, all U.S. Lumen employees and their covered spouses/domestic partners can earn up to $600 each year in wellness rewards.

Rewards can be redeemed for gift cards or contributed to your HRA/HSA depending on your medical plan.

Reward Type

The reward you receive is determined by the reward option and medical plan you selected:

• CDHP: Gift cards or Health Reimbursement Account deposit
• HDHP: Gift Cards or Health Savings Account deposit
• BIND Health Plan: Gift Cards
• Waived Coverage: Gift Cards

*New in 2022, you are now able to choose and change your reward option throughout the year under specific plans. For example, you can choose to redeem some of your Well Connected rewards as a gift card, then choose to redeem the rest as a deposit into your health account.

Ways to Earn Rewards

There is a wide variety of healthy actions you can take to earn your rewards:

Gatekeeper Items: These items must be completed before any earned rewards will be unlocked for redemption

• Rally Health Survey
• Biometric Screening

Caring for your health:

• Preventive screenings: Annual physical/well visit, mammogram, colorectal cancer and cervical cancer screenings
• Telemedicine: MDLIVE/UnitedHealth Care virtual visits (UHC members only); Doctor on Demand/K Health (Bind members only)
• Premium Provider Quiz: Complete this quiz to earn rewards.
• COVID-19 Vaccine and/or booster

Rally activities:

• Wellness coaching: personal, one-on-one attention with an expert to help you reach your goals.
• Rally missions: simple and healthy activities to help you improve your diet, fitness, mood and more.
• Rally challenges: individual, team or non-step challenges that help you stay active, achieve fitness goals, and engage in your overall health
• Rally Stride: A simple step activity to help you stay active.
• Sync your fitness tracking device and earn a reward.
  
• Rally health quizzes: simple quizzes to understand your knowledge of certain health topics and engage in your overall well-being.
• Behavioral health videos: Learn how to be resilient in life by watching two online health videos through Rally

Weight Management:

• Real Appeal Weight Loss Program
• Weight Watchers reward for new and lifetime members

Condition Management:

• UnitedHealthcare Health Advocates help you navigate the healthcare system and provide education and support for health care needs. Bind Case Management helps members with health conditions optimize healthcare benefits and coordinate care.
• Healthy Pregnancy Programs: Maternity Support Program (UHC members only) or Pacify Plus (Bind members only)
• 2nd.MD account activation DayTwo diabetes management (UHC members only)
• Virta Type 2 Diabetes management program (Bind members only)
• Complete a second A1c for those diagnosed with diabetes
• Quit for Life tobacco cessation program

Financial Wellness:

• Smart Path: Get Your Money Right assessment
• Principal Financial Reward: Use the Retirement Wellness Planner or review your beneficiary information.
• Get a "Health Care Cost Estimate" through Rally or myuhc.com

Cor Medical Clinics

Locations in Monroe, LA, Littleton, CO, and Broomfield, CO.

• Wellness, Primary and Urgent Care
• Lab work, pharmacy delivery, ergonomics evaluation through Workplace Possibilities (WPP)
• Executive Cardiovascular Screening Program
• Diabetes CV Screening Program
• Counseling services
• Registered dietician services

Health Fairs

*Postponed until further notice

Various locations across the US to educate employees on our Benefits and Wellness programs.

Angioscreens

Employees enrolled in a Lumen medical plan are eligible for a free onsite angioscreen (Monroe, LA only).

Biometric Screenings

Complete a free biometric screening in the method most convenient for you:

• Physician’s office
• Home-kit (not available in NY)
• Onsite event
• Quest diagnostic facility
• Cor Medical Clinic (Broomfield, CO, Littleton, CO or Monroe, LA)

Flu Shot Programs

Getting a flu shot is the single best way to avoid the flu. During flu season you can select from the following free options to receive a flu shot:

• Cor Medical services Monroe, LA, Broomfield, CO and Littleton, CO
• Flu Shot Voucher Program
• Retail Pharmacies (must present UHC or Bind medical card)
• Primary Care Provider

Mobile Mammography

*Postponed until further notice

Massage

Broomfield and Littleton, CO; Monroe, LA.

Wellness Champions

Opportunity for employees passionate about wellness to advocate for the Well Connected program at their office.

Quit for Life Tobacco Cessation

Quit For Life: 100% company paid tobacco cessation program with one-on-one coaching over the phone or online.

Tobacco Free Medical Discount

Discount off medical premium if you are a household that is tobacco free.

Employee Assistance Program (EAP)

100% coverage for up to 8 visits for behavioral and substance abuse counseling.

AbleTo

AbleTo is a virtual behavioral health physician that offers private counseling sessions via phone or secure video chat. It provides virtual support for depression, anxiety and stress that typically may accompany health issues such as cardiac conditions, diabetes, chronic pain and cancer. You may qualify for this eight-week program designed to help you feel better.

Sanvello Health

Sanvello is an app that offers clinical techniques to help dial down the symptoms of stress, anxiety and depression -- anytime. Connect with powerful tools that are there for you right as symptoms come up. Stay engaged each day for benefits you can feel. Escape to Sanvello whenever you need to, track your progress and stay until you feel better.

Talkspace

Talkspace is an online therapy platform that offers access to licensed therapists who cover a broad range of mental health services. With Talkspace, you’ll get one-on-one support to help you work through any challenge you may be facing. Talkspace can be used on your desktop, phone or tablet to make scheduling easy and flexible, and to provide help when you need it.

Rethink

Rethink provides family support when you need it. Their research-based program helps families raising children with learning, social or behavioral challenges, or developmental disabilities. This program is provided by Lumen at no cost to you.

Resiliency Assessment

Complete this 10 question assessment to help determine how ready you are to bounce back from setbacks.

Emotional Resilience

Lumen provides resources to help you adapt to adversity and handle stressors more effectively and successfully. Find out how to nurture hope, raise a resilient child, boost resilience, etc.

Stress, Uncertainty & Setbacks

Don't wait until stress damages your health, relationships or quality of life.... learn how to manage your stress. Check out how to have better coping skills, how to separate work and family life stress, Relax and just Breath, etc.

Work/Life Balance

Lumen provides resources to help you achieve a good work/life balance including stress reduction, feeling more energetic and improving your mood. Enroll in the “Ownership Choice" training, read about the sandwich generation or how Managers can enhance Organizational Resilience.

Fitness Reimbursement

To promote employee health and wellness, Lumen will reimburse 50% up to a maximum of $25 each month (maximum $300/ per person per year) for eligible fitness expenses. All full-time employees, as well as spouses/domestic partners enrolled in a Lumen medical plan are eligible.

Active&Fit Gym Discounts

Active&Fit Direct partners with top fitness centers across the country to provide membership discounts. Partners range from conventional gyms to fitness studios with yoga, cycling, and more.

Onsite Gym/Fitness Locations

Broomfield, CO and Littleton, CO

Real Appeal

Digital weight loss program that includes online coaching, digital tools and a Success Kit at absolutely no cost to you.

Immersion Program

A week-long experience to provide medically necessary treatment, improve employees' overall health through education and a variety of health and wellness activities at no cost to you.

Weight Watchers

Reimbursement: Employees and spouse/domestic partners who are enrolled in a UHC or Bind medical plan option will be eligible to receive up to $55/month for participating in a Weight Watchers Program. A prescription from your health care provider is required advising of a weight management related medical condition or illness (e.g., heart disease, obesity, hypertension), along with a receipt and a Weight Watchers Reimbursement Form.

Rally Rewards: Employees and eligible spouse/domestic partners will be able to earn a $50 Well Connected reward if you complete 12 weeks of online or in person Weight Watchers coaching; or lifetime members can receive the $50 reward after they complete 3 monthly weigh-ins.

Lumen Nurse Team

Dedicated nurses will provide you with one-on-one guidance and support, direct you to resources and information, inform you of programs or services that are available, and answer your questions and concerns.

24-Hour Nurse Line

Immediate answers to your health questions any time, anywhere - 24 hours a day, 7 days a week.

Premium Providers

When accessing United Healthcare Network Premium designated providers, the Plan pays 85% rather than the 80%.

Condition Management

Designed for employees with certain chronic or complex health conditions (e.g. Asthma, COPD, Diabetes, Coronary Artery Disease, Congestive Heart Failure).

Surgical Management Solutions (SMS)

If enrolled in a UHC plan SMS is part of your health plan and exists to simplify your path to affordable, quality surgery.

Complex Care Concierge (C3)

Employees enrolled in a UHC plan can access a high-performing, coordinated system of care tailored to the most complex families to help optimize benefits and transformational outcomes. Note: This program is not a self-refer program.

Transplant Resource Services

Provide high-quality transplant care at an affordable cost. The Centers of Excellence network offers unmatched economic performance at the nation’s leading clinical institutions. High-Quality, Specialized, Complex Transplant Care.

Neonatal Resource Services (NRS)

NRS works to identify pregnancies that may be high risk, and to encourage delivery at a Neonatal Centers of Excellence Network facility.

Cancer Resources

Cancer Resource Services: If enrolled in a UHC plan, and preparing for cancer treatment or have already started, an oncology nurse can help you navigate treatment options and help you find a network provider from a high-quality Centers of Excellence (COE) facility.

MyCancer Journey: If enrolled in the Bind Health Plan MyCancer Journey offers support to assist you in choosing the right treatment path.

ABA Therapy

ABA Therapy is a type of intensive behavioral treatment for Autism Spectrum Disorder. ABA treatment is generally focused on the treatment of core deficits of Autism Spectrum Disorder, such as maladaptive and stereotypic behaviors that are posing danger to self, others or property, and impairment in daily functioning.

Gender Identity Dysphoria

Benefits available for the treatment of gender dysphoria.

Advocacy Services

If you need help understanding your benefits, or find dealing with them time consuming, you can get expert help from a personal Health Pro consultant.

2nd.MD

A Second Opinion service that allows members to connect with leading medical experts for expert medical opinions for all healthcare conditions including spine and joint, cancer, heart disease, digestive issues, mental health problems and more.

Lumen requires that you consult with 2nd.MD prior to a hip, knee, shoulder or spine surgery (on a non-emergency basis).

Healthy Pregnancy Program

UHC Maternity support: Employees enrolled in a United Healthcare plan have access to support (by phone) from a nurse with experience in obstetrics when you enroll in the Healthy Pregnancy Program. They will develop an exercise and nutrition plan, provide hospital and provider information, develop a birth plan, and plan for upcoming appointments.

Pacify Plus: Employees enrolled in the Bind Health Plan have access to Pacify Plus to support you and your baby for a healthy delivery Work with a dedicated nurse to prepare for your appointments, delivery, and post-partum.

Fertility Programs

Fertility Solutions: Employees enrolled in a UHC plan will have access to Fertility Solutions. This program will connect you to an experienced fertility nurse who can provide information about treatment options and lend support.

Progyny: Employees enrolled in the Bind Health Plan have access to Progyny a comprehensive fertility and family building Benefit, leveraging the latest technologies and treatments.

Preventive Screenings

100% coverage for in-network services as allowed under the current recommendations of the United States Preventive Services Task Force.

Diabetes Programs

DayTwo: Employees enrolled in a UHC plan; a science backed Diabetes health program that empowers people by providing food as medicine as an approach to manage glucose levels and improve overall health.

Virta: Employees enrolled in the Bind Health Plan can access Virta, an interactive Diabetes coaching program focused on helping people reverse type 2 Diabetes.

Virtual Physical Therapy

Hinge Health: Employees enrolled in a UHC or Bind Plan have access to this free benefit for your back and joint health.

Kaia: If enrolled in a UHC plan, Kaia offers a next generation care solution for back and joint pain.

Financial Wellness Week

Week long focus on financial wellness in September following National 401(k) day.

InfoArmor

InfoArmor’s identity protection plan, PrivacyArmor includes proactive identity monitoring and credit monitoring, offering the most comprehensive solution to fight today’s identity theft issues.

SmartPath

Take control of your money. With SmartPath Financial Coaching get unbiased, sales-free guidance from certified coaches that are 110% focused on you.

Allstate Identity Protection

Allstate Identity Protection includes proactive identity monitoring and credit monitoring, offering the most comprehensive solution to fight today's identity theft issues.

MetLife Legal Plan

Enrolling in a MetLife Legal Plan gives you the financial and emotional peace of mind to know you will be covered for expected and unexpected legal events.

Hyatt Legal Resources

Enrolling in a Hyatt Legal Plan gives you the financial and emotional peach of mind to know you will be covered for expected and unexpected legal events.

OptumBank

Health Savings Checkup tool estimates health care costs in retirement.

Financial Fitness Checkups

Topics are intended to promote budgeting, saving, investing, reducing debt and a reminder to periodically review insurance coverage.

Principal's Retirement Wellness Planner

Use Principal's Retirement Wellness Planner to determine how much you need in retirement and whether you're on track.

Wells Fargo's Retirement Income Calculator

Use Wells Fargo's Retirement Income Calulator to determine how much money you’ll need in retirement, and where your cash flow will come from each month.

Employee Assistance Program (EAP)

Focus on reducing debt with Beacon Health's Employee Assistance Program. The EAP offers articles, calculators, and resources to help overcome financial liabilities.

Exec Exam Program

100% company paid exam for Vice Presidents age 50+

Exec Cardiovascular Screening Program

100% company paid screening for Directors and Vice Presidents - currently offered in Monroe, LA.

Voluntary Lifestyle Benefits

Full-time employees of Lumen are eligible for a voluntary employee benefit program called Voluntary Lifestyle Benefits. Voluntary Lifestyle Benefits provides you and your family with voluntary benefits choices, in addition to your Lumen Health & Welfare Benefits options, at affordable rates.

• Critical Illness Care – steps in to where traditional medical leaves off.
• Accident Insurance - helps with the extra expenses and out of pocket costs while you recover.
• Cancer Insurance - supplements traditional medical expenses.
• Hospital Indemnity Insurance - pays you directly when you are admitted to the hospital.
• Legal Services - affordable legal representation for your personal needs.
• Choice Auto and Home Insurance - discounted rates from the nations top-rated companies.
• Pet Insurance - helps you budget and plan for emergency pet care.
• Identity Protection Program - proactive identity and monitoring to help fight identity fraud issues.

Discounts on Products & Services

• Purchasing Power - shop brand name products with the convenience of paying over 6-12 months with payroll deductions.
• Employee Perks - exclusive discounts for our employees from top rated retailers.

Bridging of Service

The Bridging of Service Policy grants service credit in certain situations to rehired employees who were either previously employed by Lumen or its predecessor company, CenturyTel, Inc. or whose service was recognized by an acquired company or via an asset purchase agreement. Service is recognized so that equitable action can be taken regarding paid-time off or vacation (for employees in positions graded P3 or below), layoffs, severance allowances, approved absences, short- term disability and service awards.

Bright Horizons Family Solutions

Life happens and sometimes we all need a little extra help caring for ourselves and our families. Lumen offers a range of benefits to help employees care for loved ones and balance family and work needs. Bright Horizons Back-Up Care can help you better manage your many work, family and personal responsibilities by providing access to back-up care for your children, adult and elder family members during a lapse or breakdown in normal care arrangements.

Solutions for Caregivers

Caring for a loved one is rewarding - and challenging. But it's not a journey you have to travel alone.

Lumen Stars

Provides a fun new way to celebrate successes, mark important milestones, and recognize peers for a job well done.

Employee Referral Rewards Program

If you refer someone that would be a great fit for Lumen, you may be eligible for a reward.

Education Assistance

Lumen offers Tuition Reimbursement Programs in support of U.S. employees' efforts to increase their effectiveness in their current positions. Up to $5,250 reimbursed to regular full time employees.

College Coach (Non-Union only)

Take the worry out of your child’s educational future with Bright Horizons College Coach. This free benefit gives you access to a team of college admissions and finance experts who can help you maximize your child’s chances of admissions success and plan for college costs.

Through College Coach, you have access to Rev Prep, which offers six free months of Homework Help. This benefit can be used alone or as a companion to their regular tutoring package, which Rev Prep offers at a 10% discount.

Adoption Assistance

Lumen offers Adoption Assistances for any legally adopted child under the age of 18. This includes stepchildren who are adopted by an employee or the employee’s spouse. Benefit amount - 100% up to $5,000 per child or $6,000 for a child with special needs.

Employee Concessions

Lumen employees (Active and/or Retiree) who live in a Lumen consumer service area and subscribe to a Lumen Service may be eligible to receive a concession (discount) on qualifying Lumen services.

Paid Time Off (PTO)

The Paid Time Off (PTO) program provides non-represented, regular full-time and regular part-time employees in positions assigned to grades P3, M2, and below paid time when they are away from work for rest and relaxation, short-term illness or injury, to care for family members or for other personal or family matters.

Flexible Time Off (FTO)

The Flexible Time Off (FTO) program provides non-represented, regular full-time exempt (salaried) employees in eligible positions, assigned to grades P4/S3/SS3/SE3/I16 or above time away from work for rest and relaxation, occasional sick days for themselves or to care for family members, or other personal business. The Flexible Time Off (FTO) plan does not include a set amount of time that can be taken off. Instead, you and your manager will mutually agree when time can be taken off, based on both your needs and the needs of the business. There's no time to track or balances to manage or carry over.

The policy is intended to empower employees to balance personal lives with demands of the business and to create a reciprocal relationship between the Company and employees.

Holidays

Lumen provides eligible employees paid time off from work to observe a number of standard US holidays.

Religious Observances

Lumen allowed reasonable time off if required for a religious observance or practice if it does not place an undue burden on the business. Approved absences for a religious observance or practice are excused for the purposes of the attendance policy and coded to PTO/FTO.

Bereavement

Lumen is committed to providing a compassionate work environment. To that end, for non-represented, US based employees the Company will provide paid time off for bereavement for certain regular full-time and part-time (pro-rated based on hours normally worked).

Your Own Disability

Lumen provides disability and leave benefits to eligible employees who have special circumstances that require time off from work. These benefits may include continued pay, medical and other benefits for those who meet eligibility requirements. Opening a disability claim is as easy as making a phone call to Sedgwick at 800-729-7526, option 1.

Maternity Leave

Provides a paid, approved absence for an eligible expectant mother through our STD benefit program.

Parental Leave

Provides a paid, approved absence for eligible a new birthmother, non-birth mother, and father for the birth & care of a newborn child.

Family and Medical Leave

Family and Medical Leave Act (FMLA) is federal legislation designed to protect employees in the event there is a serious health condition; an employee may need to care for an eligible family member with a serious health condition; or they need bonding time for the birth, adoption, or foster placement of a child. Sedgwick administers FMLA for all employees in all states.

Military Leave

Provides excused, sometimes paid, leave for our uniformed service employees for Drill, Annual Training, Active Duty for Training or Active Duty.

Civic Duties

Grants paid time off for:

• Civic Duties (Junior Achievement, etc.)
• Voting
• Jury Duty
• Witness Duty

Inclement Weather

Guidelines for disasters and inclement weather, office closings and how to code time missed due to these events.

Corporate Social Responsibility

Our vision for Lumen is simple: to be recognized as a trusted community partner around the globe through our strategic community investments. We believe we have a responsibility to support our communities, and we're excited to be able to offer programs where we can join to leverage our time, talents and treasure to invest in and create long-term positive impact in the communities we serve.

Diversity & Inclusion (network)

Employee Resource Groups (ERGs) are voluntary, employee-led groups that serve as a resource for members and organizations by fostering a diverse, inclusive workplace aligned with organizational mission, values, goals, business practices and objectives.

Milk Stork

Helps nursing mothers traveling for work to send extra special deliveries to their babies back home. Non-Represented employees only.

Early Intervention Program

At Lumen, we recognize that our employees are vital to the success of our organization. We are committed to working with employees to help provide the needed resources to assist them in doing their job while respecting their own medical condition. To help fulfill this commitment, we have partnered with our disability insurer - MetLife - as part of our Disability plan, to provide assistance to employees who have a medical condition that could lead to a disability and to those who have already filed a disability claim. The Consultants assist our employee with staying at work by arranging ergonomic reviews and providing adaptive technologies, as well as, returning to work from STD. This is done by removing barriers, assessing work stations, helping employees resume job duties and promoting communication among all parties involved. This service is called the Early Intervention Program.

Nursing Mother's Rooms

Nursing mothers will be provided reasonable break time during the work day to express breast milk. Nursing Mother's Rooms are provided in various locations.