-
MDLIVE (UHC plan members only)
Now visiting the doctor is easier than ever. MDLIVE provides anytime, anywhere access to quality healthcare from local physicians who can diagnose, treat, and write prescriptions for routine medical conditions. Visit a doctor by phone, secure video, or through the MDLIVE App. Register for free at lumen.com/mdlive.
*Co-Pays:
- $0 co-pay for CDHP health plans
- With your Lumen HDHP, services apply to your deductible and coinsurance.
Eligibility
- Employees and covered dependents (if applicable) in a Lumen medical plan (CDHP or HDHP) may access the program.
- Employees and covered dependents (if applicable) in the Bind Health Plan are not eligible to use MDLIVE. Bind members should use Doctor on Demand which is available through the Bind Health Plan. For details regarding Doctor on Demand visit the Doctor on Demand section of this page below.
What is MDLIVE?
With MDLIVE, you can access a board-certified doctor via secure online video, phone or the MDLIVE App - anytime, anywhere, 24/7/365. MDLIVE was designed as an alternative to expensive urgent care visits or waiting days to get an appointment with your primary care doctor for non-emergency medical conditions. Our doctors can diagnose your symptoms, prescribe non-narcotic medication (if needed), and send e-prescriptions to your pharmacy of choice.
Who are the MDLIVE doctors?
All MDLIVE doctors are U.S. board certified, have on average 15+ years of experience, and are able to treat a wide range of conditions. When you log in and request an appointment, you will only be shown doctors who are licensed to practice in your state.
How much does it cost to use MDLIVE?
Getting started is totally free. MDLIVE only asks you to pay when you make an appointment, so you won’t get tied into any recurring membership payments. If you're receiving MDLIVE as part of a group benefit, you may not be required to pay at all. If you are required to pay, you will only be charged after you choose to visit with a doctor and your appointment time and payment information are confirmed. You can cancel your appointment and receive a full refund, provided that you cancel at least 24 hours before your appointment time. MDLIVE accepts most major credit and debit cards.
Employees and covered dependents (if applicable) enrolled in a Lumen medical plan (CDHP or HDHP) may access the program. If you are a CDHP Member, you are not required to pay a co-payment for your visit. If you are a HDHP member, the cost is $40 for medical services and $59 for dermatology services.
When should I use MDLIVE?
MDLIVE is designed to handle non-emergency medical conditions and can often substitute for a doctor's office, urgent care center or emergency room visit for common conditions like the flu or pink eye. However, it is not intended to replace your primary care doctor or to be used in life-threatening emergencies.
You should not use MDLIVE if you are experiencing a medical emergency. In case of a life-threatening emergency, dial 911 immediately.
Doctors can diagnose and treat many non-emergency conditions, including:
- Acne
- Allergies
- Cold / Flu
- Constipation
- Cough
- Diarrhea
- Ear Problems
- Fever
- Headache
- Insect Bites
- Nausea / Vomiting
- Pink Eye
- Rash
- Respiratory Problems
- Sore Throats
- And more...
Use MDLIVE when:
- You're not feeling up to leaving home
- You don't want to take time off work
- It's hard to get into the Doctors office
- Your Doctor isn't available
How do I sign up for MDLIVE?
You can easily sign up or activate your account by using one of the following methods:
- Visit lumen.com/mdlive and click "Get Started."
- Just call us at 800-400-MDLIVE (6354) and choose Option #1.
- Download the MDLIVE App, available for iPhone, Android, and Windows smartphones.
- *You can also text "lumen" to MDLIVE (635483)
You can start using MDLIVE immediately after you sign up or activate your account. Sign up and activation are completely free. Once you have an MDLIVE account, you can browse doctor profiles, view available appointment times and schedule an appointment with the doctor of your choice. If you are required to pay an appointment fee or insurance copay, you will only be asked for your credit card information after you make an appointment with a doctor. Want to go one step further? Be sure to fill out your medical history profile to better prepare your MDLIVE doctor for your appointment.
Connect with MDLIVE
An MDLIVE Doctor visit is a great way to treat routine medical conditions. Fast, Easy and Convenient!
Three ways to connect with MDLIVE:
- Video Conference - See a doctor using your computer.
- Phone Call - No computer? No Problem! Call 888-632-2738 to speak with an MDLIVE Health Service Specialist who will connect you with a doctor.
- MDLIVE App - Download mobile app at mdlive.com/getapp.
- *You can also text "lumen" to MDLIVE (635483)
Behavioral Health
Managing stress or life changes can be overwhelming but it's easier than ever to get help right in the comfort of your own home. Visit a counselor or psychiatrist by phone, secure video, or MDLIVE App.
- Talk to a licensed counselor or psychiatrist from your home, office, or on the go!
- Affordable, confidential online therapy for a variety of counseling needs.
- The MDLIVE app helps you stay connected with appointment reminders, important notifications, and secure messaging.
- $0 for active employees enrolled in CDHP plans and their eligible dependents.
*Costs vary by service for active employees in the HDHP plan and their eligible dependents.
MDLIVE can help you address:
- Addictions
- Bipolar Disorders
- Child and Adolescent Issues
- Depression
- Eating Disorders
- Grief and Loss
- Life Changes
- Men's Issues
- Panic Disorders
- Parenting Issues
- Postpartum Depression
- Relationship and Marriage Issues
- Stress
- Trauma and PTSD
- Women's Issues
- And more
Dermatology
MDLIVE gives you fast access to a network of leading, board-certified dermatologists who can diagnose and treat more than 3,000 skin, hair and nail conditions online.
Why MDLIVE Dermatology?
- A visit takes less than 10 minutes to complete. Tell us about your condition. Send a few photos. No appointment necessary.
- Dermatologists can send prescriptions right to your nearest pharmacy.
- Waiting to see a dermatologist could take days, weeks or even months. Get a diagnosis within 24 hours on average.
- Very affordable and easy appointments from wherever you are.
Conditions that can be treated by MDLIVE:
- Acne
- Rashes
- Eczema
- Suspicious Spots and Moles
- Rosacea
- Psoriasis
- Alopecia
- Insect Bites
- Cold Sore
- Warts and Other Abnormal Bumps
- Inflamed or Enlarged Hair Follicles
MDLIVE resources
-
UnitedHealthcare Virtual Visits (UHC plan members only)
How do UnitedHealthcare Virtual Visits work?
UnitedHealthcare Virtual Visit providers include Teladoc, American Well and Doctor on Demand.
- Login to myuhc.com/virtualvisits to request a visit when you are sick. You should have your health plan ID card ready when you complete your brief medical history and whenever you need a visit. It's also helpful to have your pharmacy name and address available in case you need a prescription.
- Get a diagnosis and prescription (if needed) in 20 minutes or less.
- With your Lumen plan, services apply to your deductible and coinsurance.
Note: Certain prescriptions may not be available, and other restrictions may apply.
Can my child or underage dependent use Virtual Visits?
Yes. In general, a parent or legal guardian must be present during the Virtual Visit with a minor dependent who is covered under your plan.
When should I use a Virtual Visit?
Virtual Visits are good for allergies, bladder / urinary tract infection, bronchitis, coughing, diarrhea, fever, migraine / headache, pinkeye, rash, seasonal flu, sinus problem, sore throat, stomachache and more.
Can I get a prescription with Virtual Visits?
Yes, Virtual Visits doctors can send prescriptions to the pharmacy of your choice. Costs for prescription drugs are based on your pharmacy benefit and are not covered as part of the Virtual Visit. You'll only get a prescription if the doctor decides you need one. Certain prescriptions may not be available, and other restrictions may apply.
Behavioral Health Virtual Visits
Use a behavioral health virtual visit for needs such as: depression, anxiety, ADD / ADHD, addiction, mental health disorders and counseling. You can connect with a provider from the comfort of home. Behavioral health providers, part of your behavioral health benefit through UnitedHealthcare, offer convenient appointment times and accommodate busy schedules. Costs and coverage may vary per plan design -- please check your benefits for details.
How do I schedule a behavioral virtual visit?
- Login to myuhc.com.
- Click Find a Doctor > Mental Health Directory > People > Provider Type > Telemental Health Providers. Refine search as needed, and choose a provider with the "telemental health provider" designation.
- Call the provider to set up a time.
UnitedHealthcare Virtual visits are not an insurance product, health care provider or a health plan. Unless otherwise required, benefits are available only when services are delivered through a Designated Virtual Network Provider. Virtual visits are not intended to address emergency or life-threatening medical conditions and should not be used in those circumstances. Services may not be available at all times or in all locations. Certain prescriptions may not be available, and other restrictions may apply.
-
K Health (Bind plan members only)
Virtual visits allow you to receive care-or less-without leaving home ($0 copay).
With K Health, you have 24/7 access to doctors for your routine primary care, acute care, and chronic disease management needs - like colds and coughs, asthma, sinus infections, urinary tract infections, chronic heartburn, allergies, rashes, migraines and more (no appointment needed). For $0 you can connect and get help from a provider as well as have rapid prescriptions sent to your local pharmacy. With over 300 conditions treated, K Health makes it easy for you to get the care you need on your time.
You can download the K Health app, khealth.com/bind for more information.
For your mental health needs, connect face-to-face over live video with Doctor On Demand behavioral health specialists.
-
Doctor on Demand (Bind plan members only)
Bind offers Telemedicine services for employees and their eligible dependent(s) enrolled in the Bind Health Plan. Virtual Visits through Doctor on Demand let you skip the waiting room. It's a cheaper, faster option suited for a wide range of common, non-emergent health issues. Access care anytime from anywhere. Talk with real, board-certified doctors via phone, chat or video conference and obtain a diagnosis and treatment.
Services offered:
- Allergies
- Bites and stings
- Bladder infections
- Cold and cough
- Digestive issues
- Ear infection
- Flu
- Pink eye
- Sinus infection
- Skin conditions
- And more
To request an appointment, visit patient.doctorondemand.com/. If this is your first visit, have your insurance information handy. You'll need it when you register for an account.
To learn more about the Bind Health Plan and Doctor on Demand, visit the Bind Health Plan website or refer to the Bind Health Plan FAQ's.
*HDHP - Due to IRS mandates for high deductible plans, employees and dependents enrolled in the HDHP must pay 100 percent of all non-preventive medical costs until the deducible is met. The full cost of this telemedicine service is $38, and once your deductible is met the $38 consult fee is still due at the point-of-service. However, UHC will reimburse the difference between the consult fee paid and the coinsurance due. Note: the consult fee is nonrefundable, even if the doctor does not prescribe medication or refers you back to your PCP.
